Roboticblowjob.com takes male masturbation seriously. We take male masturbation so seriously that we have sold more than 100,000 Autoblows as of October, 2008. We achieved this success through being  dedicated to the satisfaction of every one of our customers. If you have a problem with your Autoblow, or you believe you have received a unit which does not function as shown on our website, just send us an email to sales@roboticblowjob.com, telling us the date of your order, and the problem. If your unit is in any way defective, we will send out a replacement. If your unit is not defective and has been used  or opened we unfortunately cannot accept returns, due to obvious health and safety concerns.  PLEASE NOTE THAT OUR SHIPPING PROCESS IS AUTOMATED AND WE ARE UNABLE TO CANCEL ORDERS AFTER THEY ARE MADE AT ANY TIME BEFORE THEY SHIP OUT.  DUE TO HEALTH AND SAFETY CONCERNS, WE CANNOT ISSUE REFUNDS EXCEPT IN CASES OF DEFECTIVE UNITS.